If you’ve ordered a web hosting package and you have certain enquiries concerning a given feature/function, or if you’ve confronted a certain problem and you require support, you should be able to touch base with the respective help desk staff. All hosting companies use a ticketing system regardless of whether they offer other means of contacting them aside from it or not, because the most efficient way to solve a problem most often is to open a ticket. This type of correspondence makes the replies sent by both parties easy to track and allows the client care staff members to escalate the problem in case, for example, a system administrator has to become involved. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you need to use at least two different accounts to contact the help desk team and to actually administer the hosting space. Non-stop switching from one account to the other may often be a headache, not to mention the fact that it requires quite a long period of time for the majority of web hosting providers to reply to the tickets themselves.