Integrated Ticketing System
Find out more about the Integrated Ticketing Systems and their benefits and drawbacks. Learn what makes them different from various other support channels.
If you’ve ordered a web hosting package and you have certain enquiries concerning a given feature/function, or if you’ve confronted a certain problem and you require support, you should be able to touch base with the respective help desk staff. All hosting companies use a ticketing system regardless of whether they offer other means of contacting them aside from it or not, because the most efficient way to solve a problem most often is to open a ticket. This type of correspondence makes the replies sent by both parties easy to track and allows the client care staff members to escalate the problem in case, for example, a system administrator has to become involved. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you need to use at least two different accounts to contact the help desk team and to actually administer the hosting space. Non-stop switching from one account to the other may often be a headache, not to mention the fact that it requires quite a long period of time for the majority of web hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Shared Hosting
Our shared hosting
come with an integrated ticketing system, which is an indivisible part of our custom-created Hepsia Control Panel. As opposed to other analogous tools, Hepsia allows you to manage everything associated with the web hosting service itself in the very same place – payments, website files, emails, trouble tickets, etc., avoiding the need to sign in and out of different interfaces. In case you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with a couple of mouse clicks without ever leaving your hosting Control Panel. During the process, you may select a category and our system will offer you a variety of articles, which will give you more information and which may help you solve any given problem even before you send a ticket. We guarantee a support ticket response time of maximum sixty minutes, even in case it is a weekend or an official holiday.