A live chat is a real-time way of communication between a web hosting provider's support team and its customers. It is an efficient way to get some information about the website hosting services or have some problem resolved as you're talking to a live agent. The benefits of using a live chat service instead of calling or opening a ticket are the lower possibility of mistakes when you exchange data such as usernames or domain names, the quicker response time since the communication is live and the fact that you do not have to stay on the chat all the time - you're able to do something different while the agent investigates the issue in question. What's more, you're able to become a part of a live chat room from any computer that is connected to the Internet, avoiding the phone fees that you will need to pay when you're calling to a different country.
Live Chat Support in Shared Hosting
As a part of the support services that we supply for all our shared hosting, you'll find live chat support which is online 24x7, even on holidays. You are able to get in touch with us regardless if you already own an account or not, as we can support you with pretty much anything, ranging from giving you common information about our services if you are not a client yet and you're thinking about ordering one of our packages, to assisting you with installing an email account in an e-mail client. Some problems are more complex and time-consuming, so you'll need to use the ticketing system which is incorporated into our Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for various things.