In case you are a site owner, a problem might always emerge and it doesn’t necessarily have to be related to the hosting service. For instance, something can go wrong when you update an Internet app or some important content can be modified or deleted mistakenly. Irrespective of what the nature of the problem is, you’ll need to get in touch with the customer support staff and request them to recover a backup or to assist you in fixing the problem that you are struggling with. How quickly they’ll do this will predetermine the interval of time that your sites will be offline. For specific websites such as community portals or e-stores, a regular unreachability can often mean losing customers and cash. This is why, it is of prime importance that you use the services of a hosting company that provides not only a very good tech support service, but also a timely one.
One-Hour Response Guarantee in Shared Hosting
If you are using any of our shared hosting and you’ve got an enquiry or confront some obstacle, you can contact us 24x7 by posting a trouble ticket or by sending an email and we promise that you’ll get a reply in no more than 60 minutes. If the issue can be sorted out, we’ll do it before we respond to you, whereas if there is something that you need to do on your end, we’ll provide you with all the needed details – what possible solutions to try, what settings to check, and so on. Usually, you’ll get a response within no more than half an hour, which means that waiting around for hours on end or even for more than 1 day to get assistance is something unthinkable. Our one-hour reply guarantee applies to any question that you may have – technical, billing or general.