In case you are a site owner, a problem might always emerge and it doesn’t necessarily have to be related to the hosting service. For instance, something can go wrong when you update an Internet app or some important content can be modified or deleted mistakenly. Irrespective of what the nature of the problem is, you’ll need to get in touch with the customer support staff and request them to recover a backup or to assist you in fixing the problem that you are struggling with. How quickly they’ll do this will predetermine the interval of time that your sites will be offline. For specific websites such as community portals or e-stores, a regular unreachability can often mean losing customers and cash. This is why, it is of prime importance that you use the services of a hosting company that provides not only a very good tech support service, but also a timely one.