There're lots of shared hosting providers on the market today, still the majority of them are resellers that have minimal resources, particularly when it comes to support. A good way to distinguish them is the option to contact the company by phone. The level of support that you can receive through this way of communication may vary based on the provider - a few of them provide expert phone support, many others offer general and customer support only because some matters are more time-consuming and it's much easier to be resolved via a support ticket, especially if the issue has to be escalated. However, it is good to find that you can reach your website hosting provider since there are a lot of small issues that can be managed easily and timely through a telephone call, not mentioning that you can get more details regarding the services before you become a client.
Phone Support in Shared Hosting
Because we have live telephone support 14 hours per day, you will be able to call us and speak with our customer support representatives to find out more about any of the shared hosting that we provide and ensure that our servers meet the system requirements for your websites prior to you buying anything. For your convenience, we now have telephone numbers on 3 continents so that you're able to call the one nearer to you - in the USA, the UK or Australia. If you are already a customer, you can call us about general and billing matters, or even about some tech ones. If the trouble is strictly technical or it requires longer time to handle, you should employ our ticketing system, which will enable both you and our tech support team to track the details provided by each side.