24/7 Customer Support
Learn more about what ‘customer support’ signifies in the hosting world and about the different support varieties.
The client support that you will get from your shared hosting provider is really important, regardless of whether you have pre-sales questions and you're not a client yet, or you have some technical problem with a current account. Prompt and correct info regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually a sign that you're ordering from a real website hosting provider and not from a reseller. When you purchase a hosting account via a company that does not own its servers and it cannot access them immediately, it is almost certain that you'll wait for a few days so as to get a reply to any question, thus your websites may stay offline for a long time. In comparison, a provider which provides different options for communication and has a tech support staff that is available any time can assist you right away and help you reduce or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of getting assistance right away, that's why our shared hosting
services feature 24/7 tech support plus various ways of contact. If you don't have an account yet, you can easily phone us or take advantage of our live chat and chat with a live representative, so as to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up ordering a service that you cannot use. If you already have your website hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires additional investigation. Unlike the majority of providers out there today, we reply to all tickets within one hour, so you won't have to wait for a whole day. Our support services are available round-the-clock, even during official holidays.
24/7 Customer Support in VPS Servers
Every VPS server
package that we offer features 24/7 customer and technical support, which means that in case you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you will be able to contact us anytime, even holidays and weekends. For your benefit, we provide different methods of communication - phone support with a couple of local numbers worldwide, live chat, emails plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical matters because it'll be much easier to track what's going on. The maximum guaranteed reply time for all of the e-mail messages and tickets is an hour, however it rarely takes that long to get assistance. When you add the Managed Services upgrade that we provide, our admins will also assist you with any kind of third-party software difficulties.