Tech Support Channels
A 1–Hour Response Guarantee
Every assistance request you submit to us will be dealt with within maximum 60 min. If for any reason whatsoever your support ticket or email requires additional assistance from a server admin, we’ll without delay forward it and leave a comment to let you know that your case is being worked on. If you make use of our Managed Servers package, any of the server management services included there will be executed at a time that suits you.
A Top–Quality Support Service
We will be online for you 24x7 to answer any enquiries that you may have pertaining to our Online Control Panel or any of the apps that we have pre–installed on your behalf on the server. If you also need help tackling server management procedures, you can have a look at our Managed Servers package, which includes data backup hard disk space, weekly OS updates, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting procedures
An Intuitive Help Section
Each dedicated server is equipped with our free Online Control Panel, which offers an in–depth knowledgebase plus a collection of instructional video tutorials. Whenever you require help with the Online Control Panel, just press the Help or Videos buttons situated in the upper right corner.