Support and Help Channels

  • 1 hour ticket response time

  • A one hour Ticket Reply Guarantee

  • Each ticket you send to our tech assist crew will be answered in about 60 mins. All basic requests are going to be answered right away. Nonetheless, if the assistance request you have submitted calls for help from a skilled admin technician, we are going to address the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Qualified Technical Help Service

  • Our customer help and support staff is going to be on duty for you round–the–clock to to reply to all help request tickets that you send to us. We offer customer help and support for the software that are pre–configured on your server. These include our custom made Online Control Panel, the chosen OS and the server administration panel (with respect to the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • In the Online Control Panel that will come at zero cost with the virtual server, you will find an educational Help section, consisting of all that you should learn about administering your web sites and applications. We have incorporated a wide selection of how–to content articles and video courses that illustrate the basic web site management duties in an understandable manner.